Cases in Total Quality Management
by John Oakland,Leslie J. Porter
ISBN 13: 9780750615655
Format: Hardcover (288 pages) Publisher: Butterworth-Heinemann Ltd Published: 17 Feb 1994
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Assessing Business Excellence
by Steve Tanner,Leslie J. Porter
ISBN 13: 9780750624794
Format: Hardcover (278 pages) Publisher: Butterworth-Heinemann Ltd Published: 31 May 1996